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Return of goods

Our returns policy is in accordance with the Consumer Protection (Distance Selling).

If you have any specific questions regarding our returns policy please email jkolembusova@gmail.com

Returning items

Goods ordered may only be returned within the first seven working days for a full product refund, providing the following conditions are fulfilled:

1.1. Goods returned must be received in as new condition.
1.2. The packaging of the goods must be unmarked and undamaged.
1.3. Carriage costs for despatch and returning the Goods are your responsibility.
1.4. The Goods remain your responsibility during transit and until signed for by us.
1.5. All goods must be returned within seven days.

Faulty products

If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 90 days after delivery please contact technical support ( jkolembusova@gmail.com) for assistance.

If your problem can't be resolved by email the item can be returned for testing providing the following conditions are met:

1.6. Return shipping cost are your responsibility.
1.7. The goods remain your responsibility until signed for by us.

1.8. We will offer a refund subject to the following:
1.8.1. If the goods are found to be faulty.
1.8.1.1. We will send you a replacement unit or offer a full refund.

1.8.2. If the items are found to be not faulty or incorrectly described:
1.8.3. You are responsible for any collection or return delivery charges incurred

Return Instructions
If your goods develop a fault of delivery we reserve the right to return the product to the manufacturer for repair or replacement.
If you receive a tube that does not perform to the manufacturer's specifications, please do the following:
- Contact us to get a return authorization number and the return instructions. If defective we will provide an exchange or refund of the full purchase price of the tube. Replacements will be shipped at no cost to the customer.
Returns not related to warranty or defect will be considered at our discretion and are subject to a 15% restocking fee.
We cannot accept returns that do not have authorization, are past the warranty period, or are returned improperly.

Please notify us regarding the fault as soon as possible.

 
Delivery address :
Kolembusová Jana 
Zborov nad Bystricou 384
02303 Zborov nad Bystricou
SLOVAKIA

Manufacturers warranty

The tubes are covered by the guarantee period set by the producer in the length of 6 months, condensers are covered by the guarantee of 1 year. The guarantee starts elapsing on the day of the goods take over. Within the guarantee period, all of the defaults, shortcomings and defects shall be removed free of charge. The date of the guarantee period start is given on the invoice. Please, keep and save the invoice carefully.