Conditions of Use
Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print this screen.
General Terms and Conditions of the jjtubes.eu Online Store
I. General Provisions
These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the parties arising in connection with the purchase of goods through the online store operated by the Seller.
Seller:
Kolembusová Jana – BJanka
Zborov nad Bystricou 384
023 03 Zborov nad Bystricou
Slovakia
Company ID (IČO): 43921426
VAT ID: SK1078747494
Registered in the Trade Register: OŽP-2/2008/00114-6/CR
Trade Register No.: 520-20193
IBAN: SK54 0900 0000 0050 4589 0628
SWIFT/BIC: GIBASKBX
The Seller is a VAT payer.
Telephone: +421 907 025 707
E-mail: [email protected]
Supervisory authority:
Slovak Trade Inspection
Inspectorate for the Žilina Region
Predmestská 71
011 79 Žilina
Slovakia
E-mail: [email protected]
Telephone: +421 41 763 21 30
The postal address of the Seller stated above is also the address for submitting notices, complaints, claims and withdrawal from a contract.
The Seller operates the online store at jjtubes.eu.
These Terms and Conditions are issued in accordance with Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, and other applicable legislation.
For matters not expressly regulated by these Terms and Conditions, the applicable provisions of Slovak law shall apply, in particular the Civil Code and consumer protection legislation.
II. Definitions
For the purposes of these Terms and Conditions:
Distance contract means a contract concluded between the Seller and the Consumer under an organised distance sales or service-provision scheme, without the simultaneous physical presence of the Seller and the Consumer, exclusively by means of one or more means of distance communication up to and including the time at which the contract is concluded.
Seller / Trader means a person who, in connection with the performance of their business activity or profession, offers or sells products or provides services to a Consumer.
Consumer means a natural person who, in connection with a consumer contract, does not act within the scope of their business activity, profession or occupation.
Consumer contract means a contract concluded between a Seller and a Consumer.
Online store / E-shop means the internet application operated by the Seller through which the Seller offers goods for sale.
Buyer means a person who purchases goods through the online store. Where the Buyer is a Consumer, the provisions applicable to Consumers shall apply.
Durable medium means any instrument which enables the Consumer or the Seller to store information addressed personally to them in a way accessible for future reference for a period adequate to the purposes of the information and which allows unchanged reproduction of the information stored.
These Terms and Conditions apply primarily to purchases made by Consumers.
For contractual relationships with Buyers who are not Consumers, the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, shall apply where applicable.
III. Conclusion of the Contract
The Buyer places an order through the online store. The order constitutes a proposal to conclude a purchase contract.
The purchase contract is concluded upon delivery of the Seller’s order confirmation to the Buyer’s e-mail address provided in the order.
The Seller confirms the order by e-mail. The confirmation may contain information about the ordered goods, their price, delivery conditions and other relevant details.
The purchase contract is concluded for a fixed term and terminates upon fulfilment of the obligations of both parties arising from the contract.
Termination of the contract does not affect the Buyer’s statutory rights concerning defective goods or other rights that survive termination under applicable law.
IV. Purchase Price
The purchase price of the goods is stated for each individual product in the online store.
The price applicable to the Buyer is the price displayed for the relevant product at the time the order is placed, unless otherwise expressly stated.
The purchase price includes applicable taxes and VAT.
The total price payable by the Buyer is stated before the order is submitted.
Any additional delivery or other applicable costs are displayed separately where they are not already included in the product price.
V. Delivery of Goods
For orders paid by cash on delivery, the Seller shall deliver the goods no later than 30 days after conclusion of the purchase contract, unless a different delivery period has been agreed.
For orders paid in advance or by another payment method, the Seller shall deliver the goods no later than 30 days after conclusion of the purchase contract and receipt of the full purchase price, unless a different delivery period has been agreed.
The goods shall be delivered to the delivery address specified by the Buyer in the order.
The Seller may deliver the goods using its own means of transport or through a third-party carrier.
The Buyer is obliged to accept the goods upon delivery.
The Seller may deliver an order in several separate shipments only if this does not result in additional costs for the Buyer and the Buyer has agreed to such partial delivery.
Together with the goods, the Seller shall provide the Buyer with the ordered quantity and quality of goods and the relevant tax and other documents required by law.
If the Seller is unable to fulfil the order within the agreed period, the Seller shall inform the Buyer without undue delay.
VI. Transfer of Ownership and Risk of Damage
Ownership of the goods and the risk of accidental loss or damage to the goods pass to the Buyer upon delivery of the goods, unless mandatory law provides otherwise.
The Buyer is obliged to inspect the condition of the shipment upon receipt and, where appropriate, notify the carrier and the Seller of any visible damage without undue delay.
VII. Payment Terms
The Buyer may pay for the goods using the payment methods offered by the online store.
Advance bank transfer
Payment by bank transfer in advance is provided at no additional charge.
Payment by card via GP Webpay
Payment by payment card through GP Webpay is provided at no additional charge.
Pro forma invoice
Payment based on a pro forma invoice is provided at no additional charge.
GP Webpay is a secure online payment service. The Buyer is redirected to the payment interface of the relevant bank/payment service provider, where the payment card or other required payment details are entered.
Payment is processed online and the order can normally be paid within a few minutes.
The Seller does not have access to the Buyer’s complete payment-card credentials entered in the secure payment interface.
VIII. Shipping and Delivery Costs
Unless expressly stated otherwise, the price of transport is not included in the purchase price of the goods.
The Seller may offer delivery through postal services, parcel lockers, collection points, courier services or Packeta.
The final shipping cost depends on the destination country, weight and dimensions of the shipment and, where applicable, the selected insurance or additional delivery services.
Shipments may be delivered through Slovak Post, Packeta or another carrier selected by the Seller.
For local deliveries or other individually agreed delivery arrangements, the delivery conditions and costs may be agreed separately with the Buyer.
The applicable delivery cost is displayed to the Buyer before the order is submitted.
IX. Right of Withdrawal from the Contract
A Consumer has the right to withdraw from a distance contract or an off-premises contract without giving a reason, within the statutory withdrawal period, unless an applicable statutory exception applies.
The right of withdrawal does not apply, in particular, to contracts concerning:
- services that have been fully performed after the Consumer gave express prior consent to their performance and acknowledged that the right of withdrawal would be lost upon full performance;
- goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur during the withdrawal period;
- goods made according to the Consumer’s specifications or clearly personalised goods;
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery;
- goods which, after delivery, have been inseparably mixed with other goods;
- alcoholic beverages where the price was agreed at the time of conclusion of the contract, delivery can take place only after a specified period and the actual value depends on market fluctuations beyond the Seller’s control;
- urgent repairs or maintenance where the Consumer has expressly requested the Seller to visit for the purpose of carrying out the repair;
- sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
- periodicals, newspapers or magazines, except for subscription contracts;
- goods or services whose price is determined by a public auction;
- accommodation services other than for residential purposes, transport of goods, car rental services, catering services or leisure activities where the contract provides for a specific date or period of performance;
- digital content not supplied on a tangible medium, where the supply has begun with the Consumer’s express prior consent and the Consumer has acknowledged that they thereby lose the right of withdrawal.
The above exceptions apply only to the extent and under the conditions established by applicable law.
X. Withdrawal Period
The Consumer may withdraw from a distance contract within 14 days without giving a reason, in accordance with applicable law.
For certain contracts concluded during an unsolicited visit or a sales event, the statutory withdrawal period may be longer.
Where the Seller has failed to provide the Consumer with the required information concerning the right of withdrawal, the withdrawal period may be extended in accordance with applicable law.
For a contract concerning the delivery of goods, the withdrawal period begins in accordance with the statutory rules governing receipt of the goods. Where an order consists of several goods delivered separately, the relevant statutory rules concerning receipt of the last item apply.
The Consumer may exercise the right of withdrawal even before the withdrawal period begins.
The Consumer may exercise the right of withdrawal in writing or on another durable medium by means of an unequivocal statement expressing the Consumer’s decision to withdraw from the contract.
The Consumer may use the model withdrawal form provided by the Seller.
The withdrawal period is preserved if the Consumer sends the withdrawal notice to the Seller no later than the last day of the applicable withdrawal period.
The Consumer bears the burden of proof concerning the exercise of the right of withdrawal.
The Consumer may withdraw from only part of the contract where this is legally possible.
XI. Online Withdrawal from the Contract
For distance contracts concluded through the Seller’s online interface, the Consumer may exercise the right of withdrawal electronically using the withdrawal function available on the online store.
The withdrawal function is available by clicking “Withdraw from the contract here” or equivalent wording.
The withdrawal function enables the Consumer to provide or confirm the information necessary to identify the Consumer and the relevant contract.
After the Consumer submits the withdrawal notice using the online withdrawal function, the Seller shall provide confirmation of receipt on a durable medium.
The confirmation shall include the withdrawal notice and the date and time on which the withdrawal notice was submitted.
XII. Rights and Obligations of the Consumer after Withdrawal
After exercising the right of withdrawal, the Consumer shall return the goods to the Seller without undue delay and no later than 14 days after withdrawal, unless applicable law provides otherwise.
The deadline is considered preserved if the Consumer sends the goods back before the expiry of the 14-day period.
Unless the Seller has agreed to bear the cost of returning the goods or failed to inform the Consumer about the Consumer’s obligation to bear such costs, the Consumer bears the direct cost of returning the goods.
The Consumer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where the Consumer withdraws from a contract concerning a service after expressly requesting that the service begin before expiry of the withdrawal period, the Consumer may be required to pay a proportionate amount for the service actually provided before withdrawal, subject to the conditions laid down by applicable law.
The Consumer shall not incur any other costs as a result of exercising the right of withdrawal except those expressly provided for by applicable law.
XIII. Seller’s Obligations after Withdrawal
If the Consumer withdraws from the contract, the Seller shall refund all payments received from the Consumer under the contract within 14 days of receiving the Consumer’s withdrawal notice, subject to the statutory conditions concerning the return of goods.
The refund shall include the standard delivery cost paid by the Consumer.
The Seller is not obliged to reimburse the additional cost resulting from the Consumer having chosen a delivery method other than the least expensive standard delivery method offered by the Seller.
Where the Consumer withdraws only from part of the contract, the Seller shall refund the corresponding amount paid for the withdrawn part, where applicable.
The Seller may postpone the refund until the goods have been returned or until the Consumer provides evidence that the goods have been sent back, whichever occurs first, unless applicable law provides otherwise.
The Seller shall make the refund using the same means of payment used by the Consumer for the original transaction, unless the Consumer expressly agrees to another method and no additional fees are charged to the Consumer.
The Seller shall not charge the Consumer any additional fees for the refund.
Where the statutory conditions are met, the Seller may arrange collection of the goods at its own expense.
The Seller may not unilaterally set off its claim against the Consumer’s claim arising from withdrawal where such set-off is prohibited by applicable law.
The Consumer may use the model withdrawal form available from the Seller.
XIV. Claims and Liability for Defects
The Buyer is advised to read the full Complaints Procedure applicable to the goods purchased from the online store.
If the Buyer discovers a defect in the goods, the Buyer should provide a description of the defect and, where applicable, the relevant invoice or order number.
The Buyer may submit a complaint by e-mail or in another manner permitted by applicable law.
The Seller recommends that the Buyer use the Seller’s complaint form when submitting a complaint.
Goods returned for the purpose of a complaint should be sent to:
Kolembusová Jana
Zborov nad Bystricou 384
023 03 Zborov nad Bystricou
Slovakia
The Seller is liable for defects in the goods to the extent required by applicable law.
The Buyer’s statutory rights concerning defective goods are not affected by any commercial or manufacturer’s warranty.
Where a manufacturer’s commercial warranty is provided for a particular product, its duration and conditions are stated with the relevant product.
A commercial warranty provided by the manufacturer is additional to the Buyer’s statutory rights and does not replace them.
The Buyer should retain proof of purchase for the purpose of exercising their rights.
XV. Cancellation of an Order
The Buyer may cancel an electronic order without giving a reason within 24 hours of placing the order, provided the order has not already been dispatched or otherwise fulfilled.
The cancellation may be submitted by telephone or e-mail.
The Buyer should provide their name, order number, e-mail address and telephone number.
No cancellation fee shall be charged for a timely cancellation of an order.
If payment has already been made and the order is successfully cancelled, the Seller shall refund the relevant amount within 7 days by bank transfer, unless another method has been agreed.
XVI. Alternative Dispute Resolution
If the Consumer is dissatisfied with the manner in which the Seller has handled a complaint or believes that the Seller has otherwise violated the Consumer’s rights, the Consumer may first request that the Seller remedy the situation.
If the Seller rejects the Consumer’s request or fails to respond within 30 days of its submission, the Consumer may submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
The competent alternative dispute resolution entities include the Slovak Trade Inspection and other entities authorised under applicable Slovak legislation.
Alternative dispute resolution is available to Consumers under the statutory conditions applicable to consumer disputes.
Further information on alternative dispute resolution is available from the relevant Slovak authorities.
XVII. Age Restrictions
The Seller does not sell alcohol, tobacco products or other goods subject to statutory age restrictions to persons under 18 years of age.
Where required, the Buyer’s age may be verified by checking an identity document upon delivery.
If the recipient is under 18 years of age or refuses to provide the required proof of age, the goods will not be handed over.
In such a case, the Seller may terminate or otherwise resolve the contract in accordance with applicable law.
XVIII. Codes of Conduct
The Seller does not subscribe to any specific code of conduct unless expressly stated otherwise on the online store.
XIX. Product Reviews
The Seller does not restrict the submission of product reviews exclusively to persons who have purchased the relevant product.
The Seller does not present reviews as verified purchases unless their authenticity has actually been verified.
Where reviews are displayed, the Seller shall provide information required by applicable consumer protection legislation concerning the manner in which reviews are handled or verified.
XX. Cookies
The website uses cookies and similar technologies.
The use of cookies is governed by the information provided to users on the website and by applicable data protection and electronic communications legislation.
Where consent is required, cookies shall be used only after the relevant consent has been obtained.
Further information about cookies and their use is available in the relevant cookie information on the website.
XXI. Personal Data Protection
The Seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and applicable Slovak legislation on personal data protection.
Personal data may be processed where necessary for the performance of a contract, for taking steps at the request of the data subject prior to entering into a contract, for compliance with a legal obligation, or on another legal basis provided by applicable law.
Detailed information concerning the processing of personal data, the purposes of processing, legal bases, retention periods and the rights of data subjects is provided in the Seller’s Privacy Policy.
XXII. Changes to the Terms and Conditions
The Seller reserves the right to amend these Terms and Conditions.
Any amended version shall be published on the Seller’s website.
The version of the Terms and Conditions applicable to a particular purchase contract is the version in force at the time the contract was concluded, unless mandatory law provides otherwise.
The Seller shall inform Consumers of material changes where required by law.
XXIII. Final Provisions
These Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy published on the Seller’s website.
The Seller publishes the relevant documents on the online store website so that they are available to Buyers and Consumers.
The legal relationships between the Seller and the Buyer are governed by the applicable law of the Slovak Republic, subject to mandatory consumer protection rules applicable to the Consumer.
Online Dispute Resolution
Resolve your online consumer problem fairly and efficiently without going to court
If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.
Consumer protection legislation in the EU guarantees that everyone has the right to be treated fairly when buying goods and services whether online or offline.
European legislation guarantees consumers
- fair treatment
- products which meet acceptable standards
- a right of redress if something goes wrong
Before complaining to a trader, it can be helpful to find out more about your rights, so you know the entitlements and remedies that apply to your situation.
Many organisations across the EU can provide helpful information about consumer rights. If you have a consumer problem related to a purchase of goods or services from a trader based in another EU country, you can seek advice from your European Consumer Centre (ECC) free of charge.
The ECCs can
- advise on your consumer rights
- assist you to resolve a complaint against a trader based in another EU country, Iceland or Norway with the aim of achieving amicable outcomes
- redirect you to an appropriate body if they cannot help
More about RSO >> http://ec.europa.eu/consumers/odr/
If you have any questions related to the content of this site, please email [email protected]
These Terms and Conditions are valid and effective from 1 October 2024, with the latest update effective from 19 June 2026.